A few years ago, I lost my leg in an accident. One hot day, I boarded a crowded train and sat in a priority seat, my prosthetic hidden beneath loose pants. A woman soon demanded I move, accusing me of faking a disability. I calmly pulled up my pant leg to reveal the truth, but she continued her tirade—even bringing a conductor, who confirmed my right to the seat. She eventually backed down but later filed a false complaint, which was dismissed thanks to the conductor’s report.

Months later, I saw her again, hogging priority seats and yelling at others. This time, I recorded the scene and sent it to the authorities. She was suspended from riding and required to take a conflict resolution course. I thought it was over—until I saw her crying outside the rehab center where I volunteer, injured and humbled.

Despite our past, I offered her help. She was surprised but accepted, even apologizing. It wasn’t forgiveness I needed—it was understanding, and I think we both found some that day.

Now, people at the center call me “the leg guy.” I share this story not to shame her, but to remind others: we never truly know someone’s struggle. What matters most is empathy—whether or not it’s deserved.