A classic service industry phrase, “The customer is always right,” doesn’t always hold true, especially when dealing with entitled customers. One airline employee at LaGuardia Airport perfectly handled a rude passenger during a flight cancellation. The man, angry about the situation, demanded to be rebooked in first class and pushed his way to the front of the line. When he arrogantly asked, “Do you have any idea who I am?” the agent calmly responded by announcing over the PA, “We have a passenger here who doesn’t know who he is.” The passengers behind him laughed, and the man, furious, muttered, “Screw you.” The agent coolly replied, “Sorry, sir. You’ll have to get in line for that too.” Her witty and professional retort turned the situation around, proving that some people just need a reminder of respect!
